Returns & Refunds
GumPulse Go is a personal hygiene device, so we don’t offer returns or refunds. If your unit arrives defective, we’ll replace it free within 7 days.
7-Day Replacement Guarantee
If your GumPulse Go arrives damaged, defective, or doesn’t work as expected, you have 7 days from deliveryto request a replacement. We’ll send a brand-new unit at no extra cost.
Conditions
To qualify for a replacement, the device must be unused and in its original packaging with all accessories and documentation. Products damaged due to misuse, improper handling, or normal wear are not covered.
How to Request a Replacement
Contact our support team at the email or phone number provided in your order confirmation. Share your order number, a brief description of the issue, and photos if applicable. We’ll respond within 24 hours with replacement instructions.
Replacement Timeline
Once we receive and inspect the defective unit, your replacement ships within 3–5 business days. The replacement carries the same 1-year warranty.
Exceptions
The following are not eligible for replacement: products purchased from unauthorized resellers, devices showing signs of misuse, and items beyond the 7-day window. As a hygiene product, opened or used units cannot be returned. The 1-year warranty still covers manufacturing defects — register your device for warranty support.
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